When Fuji Xerox – a leading company in Document Services & Communications – required design and build services to expand their Asia Pacific Client Support Centre based in Kuala Lumpur, they chose SL&A Sendiran Berhad (KL) as their project partner.
This allowed for a continuation of a long standing business relationship which began in 2008 with the design and build of their first client support centre. Since then Fuji Xerox has developed into one of our most valued clients, giving us opportunities to work with them in 2010, and again in 2013.
The evolution of client service requires call centres to keep pace with the new demands being placed on them. The call centre is no longer just another department, it’s the front door to the company — often the only opportunity companies have to build relationships with their customers.